When you work in Higher Education, it’s tempting to dismiss some of the conventional wisdom about social networking. If you’ve heard (or said) any of the following, then listen to today’s show.
In higher ed, it’s always about what you know, not who you know.
I’ve already got tenure (or a great job). I don’t need to worry about networking.
LinkedIn doesn’t really do anything.
I don’t need another place to post my CV. IT’s on my website and I can e-mail it to anyone who wants it.
“I don’t know anyone who uses LinkedIn besides my students, and I don’t see what good connecting with Johnny from my [insert class name here] is going to do me any good.”
In today’s Higher Ed Career Coach podcast, I’m going to tell you why all of the above are nonsense, and clue you in to what LinkedIn is really good for.We’ll also cover some higher ed and employment news, upcoming programs, new coaching packages, and site news.
The show airs at 11 a.m. ET today (Friday May 11). If you have questions or comments on today’s topic, or could use advice on a job search issue, call in to the show! The phone number is (347) 989-0055, or you can click on the Skype “S” click-to-talk button from the episode page.
LinkedIn rolled out a new feature the other day, and somehow I missed it until yesterday, when I was using it on my iPhone. It asked me if I wanted to activate the new calendar feature so I could find out more about the people I’m meeting with this week. This is a great enhancement to the app, and something I hope they integrate into the web version soon.
The move is also the latest proof that we have moved beyond the era of simple social networking and solidly into the era of social network intelligence, where the average user can take advantage of the vast data mines we so happily participate in. I’ve covered “social network intelligence” tools before, with my favorite being Gist, a free social CRM tool that was acquired by Blackberry as part of its efforts to integrate cloud-based features into the lagging Blackberry ecosystem and their related notebooks. I’ve also recently been testing Nimble, which does many of the same things, and have tested Rapportive, as well as Xobni’s Smartr Contacts app on iPhone. GMail also gives users the ability to see more about your contacts by turning on the “people widget” in their mail settings.
CRM (Customer Relationship Management) applications have been widely used by sales professionals for years, but the advent of Social CRM apps (especially free ones) brings the possibility of better relationship management to the everyday user.
Some typical features of social CRM apps:
Calendar and e-mail integration. Inside one app, you can see who you are meeting with, when you’ve met with the person before, and the e-mails you’ve traded. It’s great to be able to pull up e-mails and attachments you’ve traded as you meet with a contact. How many times have you been on a phone or web meeting and had to say, “I don’t know if I received that, let me search my inbox.” No more. It’s all right there.
Notes. You can make notes about your meeting.
Tasks. You can create new tasks and set deadlines. In some CRM apps, you can share tasks with colleagues, or assign them to specific team members for follow-up.
Social network integration. Add a social network profile to follow, and you can read tweets, Facebook posts, and LinkedIn updates from within the contact dashboard.
Web searches. Many social CRM apps integrate with Google API and will return possible results for the person, company, and industry related to your contact.
RSS feed integration. Follow a contact’s personal or corporate blogs, podcasts, and anything else with an RSS feed.
Maps. If you have a physical address for a contact, you can get a map and driving directions from within the CRM application.
LinkedIn’s foray into social CRM is interesting, but at this point, it’s also pretty basic. First, you click on the calendar tab (really a frame of sorts) in the upper right, and it shows your calendar. You’ll see the contact’s LinkedIn photo and name. Within the meeting, you see links to the LinkedIn profile for each person in the meeting (including you) and a pane with notes. If you want more information, you click through to view the person’s profile.
I’ll be interested to see how many more of the typical social CRM features LinkedIn integrates in the future. With access to so much user data, and its position as “the” professional social network, LinkedIn could bring Social CRM not only into your schedule, but into the mainstream.
Ok, so you’ve been asked to travel across the country to interview at a university you’ve never been to, in a city you’re unfamiliar with.
Nervous? Don’t be! This is an exciting opportunity for you to explore a new place, meet some new people, and hopefully, begin a new adventure! Below you’ll find some tips on how to make your journey there and back bearable:
Take 5 is a regular feature where we present links to some good articles and resources on job search topics. If you have ideas for future topics, send them to Melissa Judy, Content Development Intern at melissa@higheredcareercoach.com.
With the growing popularity of social media, it’s becoming increasingly difficult to monitor your connections and stay up-to-date with conversations. This need has ushered in a wave of tools that take Client Relationship Management to the next level, by integrating information from social media into the mix.
Gist is one such tool that can help you find out more about the people you know, and develop a more intelligent view of your network. Bought by Research In Motion in February, Gist seems to be a key part of the Blackberry maker’s efforts to include cloud-based services into new phones and tablets.
Greg Meyer is the Customer Experience Manager at Gist. In that role, he interacts with users, takes feedback and gets suggestions for new features, as well as acting as a social media ambassador for the company.
I interviewed him by phone May 25th, and he shared his thoughts on how tools like Gist can be used to find information about people, companies and industries in your network, to monitor your online presence, and to develop a better understanding of how you may be viewed by others, based on the types of information you are making available about yourself through social media.
Part 1: An Introduction to Greg Meyer, Social CRM, and Gist
So can you tell me more about yourself? Who is Greg Meyer, and how did your education, skills and experience lead to where, you are now?
Sure. Absolutely. At this point, I think I am a little bit over-educated. I started out doing undergrad in Fine Arts and History, I thought I wanted to be a a history professor. And then I went to graduate school and found out that the process to become a professor was a lot different from what I wanted to do, which was to read books and organize information.
Then I found myself in the computer field, and then went into a number of small companies. I was with a company called Allaire, which is now part of Adobe, and I was part of some big companies as well.And then I went to graduate school I worked for T-Mobile and Expedia, and as part of that, I discovered that I wasn’t as good at the technology part of the business as I was about seeing systems, and connecting people and information, so I went back to school again and got an MBA from the University of Washington. I actually used those skills to make my current job, because my job is a combination of three things. I’m a customer experience manager, and I do high-touch customer support. I also do some product planning and recommendations for products from the user base, and then I also do some technology work as well as some traditional marketing evangelism and social media.
Could you give the uninitiated a kind of “thumbnail sketch” overview of what Gist is an how it works?
Sure. Gist is a web service that helps you to take all your contacts and keep them in one place. Whether your contacts live in a web email like Gmail or whether you use Microsoft Outlook or whether you’d like to take those contacts and incorporate the contacts on your phone, say your iPhone, Android or Blackberry device, or whether you are interested in connecting to the people you know on Twitter, Facebook, or LinkedIn, what Gist does is take into account all of those contacts and we go ahead and look out over 50,000 news sources and 20 million blogs and build the complete social business profile for that person. What that means is that you would see news about them or their company, and you’d also see a history of your interactions, and we do that, and make it all available to you on all those different platforms.
So this is really taking that whole traditional idea of Client Relationship Management or Contact Relationship Management really to that next level, because of the way you aggregate that information from the public stream along with all your back and forth about a client. This may be a really stupid question, but what do you think the value is of that additional functionality to the CRM process?
Well, Sean, for starters, I don’t think there are any stupid questions. But I think that the value in understanding what makes somebody tick and how you can have a better interaction with that person is really, really key. Because if you find out on Twitter that somebody is talking about going on their vacation, that might be a signal that you might not want to talk to that person that day, because maybe they’re out of town, or if you find they are interested in a particular personal interest, like maybe they like baseball, maybe the next time you see them, you’ll want to invite them the a game, and you can use that information to make that interaction better. Now that doesn’t mean that you should use all the information you learn in every interaction, it means that it gives you better tools to make that interaction better.
In any job search, and indeed, any business, an understanding of convergence will help you to contrast yourself from the “competition.” Potential employers or potential clients need to understand how you are different, but they will make decisions based on perceptions that you are a better fit for their needs, or a better value for their budget. To stand out, you need to explain your Unique Value Proposition, and start building your personal brand in alignment with it. This makes it clear where their needs converge with your own. This point of convergence is your potential point of agreement. I’d like to share the approaches I have taken, and open up a conversation about how to differentiate yourself from competitors.
When it came time to put some names to things, I began researching potential site names, to make sure that I could contrast myself against others trying to reach the same market. I followed the advice of several well-known bloggers and began by searching for preferred names and seeing which ones were already taken. Then I searched on terms that might mean something similar, but were not taken.
Then I combined related terms to come up with a new semantic term that did not have any results or competition. This is called working from the “long tail.” The idea is that by creating a convergent idea and a new term to go with it, you can stake out some digital claim to use of the new terms, and work to connect deeply with a smaller market. This was the case for “higher ed life coach” and “higher ed career coach” in July 2009, so I moved ahead on registration.
I had already eliminated many options because they were already taken, or seemed similar to names that already existed. I would have loved to use the words “college” or “student affairs” in my site names, but most of the good names were taken. I thought about other terms that might be appealing and settled on “higher ed.” This made sense because it was not well-worn digital ground, and because few people outside of the career field referred to the field as “higher ed,” instead using the terms “university administration” and “faculty” to describe working in the field. For all the great terms related to “college life,” they seemed to be locked up by admissions advisors, and people trying to sell lifestyle merchandise to college students. So, while it may have seemed boring to many, I chose titles that described my target audience and what I hoped to do.
I won’t claim to be the only person working in higher education that can provide solid career advice. I read other blogs, including Mama PhD, Eric Stoller’s Blog, Insider Higher Ed, Higher Ed Jobs, BreakDrink, On the Go with Ed Cabellon, and many others. I won’t claim to be the only life coach or career coach working with college students and higher ed professionals. There are many others out there doing the same things, and who have been doing so for many years.
I will say that I believe myself to be the first person with a national brand premise based on providing these types of services primarily for higher education audiences. I say this because I did the research for quite a while before betting my career on it. My brand premise and the promise that comes with it is unique, and in describing it in the way I did, publicly and as early as July 2009, I opened up a new niche in both the coaching industry and in higher education, by creating a new sector called higher ed coaching. I’ve been providing advice and coaching services under these brand names since 2009, and gaining ground. I won’t claim to have universal appeal, but readership has been climbing steadily, and my network has been growing. It’s clear that I am on to something.
So clear in fact, that I’ve been identified by some as a promising player in the coaching industry and in higher education, and by others in both fields as a threat to the status quo. I’ll explain more about that as it becomes necessary and appropriate, but for now I want to concentrate on the Unique Value Proposition of this site, its brand promise, and the services and programs that go with it. I’m not really concerned with what others are doing. There’s room on this stage for many players and I believe in improvisation and cooperation. I also believe in the unique nature of what it is I am trying to do, and in my motivations for doing them.
My name is Sean Cook and I am the original and only genuine Higher Ed Career Coach™. It is my personal coaching brand, and is supported by web properties and coaching programs and services that support my personal brand. I am solely responsible for the content of these sites, and not affiliated with any other corporation or individual coach or consultant, unless you read a specific disclosure indicating otherwise. Higher Ed Career Coach™ is my personal brand.
The Higher Ed Career Coach™ brand is…
An Outsider brand, based in part on the idea that the higher education system and industry is broken and unable to adapt to the realities of the modern economy, political landscape, and the changing nature of learning and communication.
A Convergent brand, based on the idea that fixing the problems of higher education will require adaptation, and that adaptation will only happen when those inside the broken ecosystem of education look outside their ivory towers and embrace open-system thinking, as well as new ways to construct and support learning and communication.
An Intelligent brand, based on the belief that creating opportunities for understanding, reflection, research and debate are key to solving the problems of higher education.
A Social brand, committed to the belief that intelligent networking and awareness of network resources will create opportunities for new knowledge and practice.
Good-humored, Good-Natured and Personal, based on the value of relationships, and not measured by the value of business transactions conducted.
How would you describe the different core aspects of your personal brand? And what do you think about mine? Did I forget anything? What do you think I can do to reinforce the ideals above? Do you find them appealing?
Work with Sean. I help higher ed professionals take control of their careers with tailored services including resume and CV development, LinkedIn profile optimization and networking strategy, interview coaching, and one-on-one career guidance.
Ok, so you’ve been asked to travel across the country to interview at a university you’ve never been to, in a city you’re unfamiliar with. 
