{"id":1383,"date":"2010-08-02T08:30:05","date_gmt":"2010-08-02T12:30:05","guid":{"rendered":"http:\/\/higheredcareercoach.com\/?p=1383"},"modified":"2014-08-13T15:34:34","modified_gmt":"2014-08-13T15:34:34","slug":"another-four-things-higher-education-needs-to-learn","status":"publish","type":"post","link":"https:\/\/higheredcareercoach.com\/staging\/2913\/another-four-things-higher-education-needs-to-learn\/","title":{"rendered":"Another Four Things Higher Education Needs to Learn"},"content":{"rendered":"<p><strong>It was Will Durant who stated, \u2018Education is a progressive discovery of our own ignorance\u201d. <\/strong> How then, are we to build successful higher education institutions if the institutions are not progressive and are not willing to admit their own ignorance?<\/p>\n<p>Having managed recruiting (admissions and marketing), operations, and academic retention departments for both for profit and state universities, while also holding executive positions in Education Lead Generation ( marketing companies that advertise and collect information on prospective students looking for information and school options) and enrollment management companies, I have worked in every aspect of higher education and bring a unique perspective to the industry. That perspective is this:<\/p>\n<blockquote><p><strong><em>The higher education industry is insane. \u00a0Our education system has been failing because we continue to employ the same methodologies that are not moving the country forward.\u00a0 The definition of insanity is doing the same thing repeatedly and expecting different results.\u00a0 It\u2019s time for the Higher Education Industry to stop being insane.\u00a0 It\u2019s time for innovation.<\/em><\/strong><\/p><\/blockquote>\n<p><strong>1. <\/strong> <strong>Don\u2019t be pigs<\/strong><\/p>\n<p>Schools make a lot of money.\u00a0 Society, as well as our government, places the blame on the for-profit universities and while they are called \u201cfor-profit\u201d, a Bachelor&#8217;s degree from a for-profit university is less than half the price of a school like University of Michigan.\u00a0 <a href=\"http:\/\/community.nasdaq.com\/News\/2010-07\/investors-should-carefully-study-the-forprofit-education-model.aspx?storyid=29195\">The reason we blame the \u2018for-profits\u2019 is because we can see their growth as they&#8217;re public companies, but just because we don\u2019t see the Profit and Loss Statements for state universities, does not mean the money is not there<\/a>. \u00a0Next time you&#8217;re at a state university and walk by the football stadium, think of the cost of building and\u00a0maintaining\u00a0it. \u00a0Now think about the\u00a0unnecessary\u00a0costs of\u00a0the\u00a0rest of the sports arenas or stadiums. \u00a0This does not come for free.  There are innovative models \u00a0in the higher education space that are both affordable as well as profitable.\u00a0 If a school like the <a href=\"http:\/\/ace.edu\">American College of Education<\/a> (for-profit university) can offer Regionally Accredited Masters degree programs for $6,950 and still be profitable; why does another for-profit school need to offer the same degree at five times the price?\u00a0 <strong><span style=\"text-decoration: underline;\">Stop being pigs!<\/span><\/strong> If a school needs to, offer the program at two or three times the price; but more importantly, focus on how to decrease your costs pass those savings onto your students.\u00a0 It starts with the commitment to innovation from within a University.<\/p>\n<p><strong>2. This simple concept will reap enormous results:<\/strong><\/p>\n<ul>\n<li><strong><em>Higher Education Institutions cut their prices, more students will enroll. <\/em><\/strong><\/li>\n<li><strong><em>Because you will have more \u201cscale\u201d or number of students to serve, you may have a smaller margin, but will bring in more operating income by year&#8217;s end. <\/em><\/strong><\/li>\n<li><strong><em>Because the rates are less expensive, there will be fewer students taking out student loans; aiding the schools with the 90\/10 rule as well as decreasing cohort default rates. <\/em><\/strong><\/li>\n<li><strong><em>Ultimately, you\u2019ll have a higher graduation rate (or net tuition revenue) because students will not be dropping out due to financial burdens.<\/em><\/strong><\/li>\n<\/ul>\n<p>The model has been proven to work.\u00a0 Why have none of the other schools adopted it?<\/p>\n<p><strong>3. <\/strong><strong>Surprise Educators!\u00a0 Higher Education is a business<\/strong><\/p>\n<p>It may be a business that is non-profit, it may be a business we also consider a &#8220;service&#8221;, it may be a business with a great mission; but still a business.  <a href=\"http:\/\/www.insidehighered.com\/news\/2009\/03\/24\/heh\">The academic community&#8217;s lack of progressive thinking is impeding the betterment of the higher education industry<\/a>. \u00a0Many state universities and community colleges are realizing that it is less expensive, more convenient, and that more students are able to be served online, yet the academics are pushing back.  Why?<\/p>\n<p><strong>If I were a teacher, I would want tenure.<\/strong> Tenure is part of the &#8216;business&#8217; aspect of their jobs. \u00a0The more revenue a school brings in, the higher the likelihood is that their instructors will obtain tenure. \u00a0This is business. \u00a0Stop fighting it. \u00a0Teachers say that the reason they do not want to go &#8216;remote&#8217; or &#8216;scale too quickly&#8217; is because the students may not learn as much; there may not be as much interaction; they may have to change their syllabi. \u00a0Having taken and built online courses, I can attest that this is all not true. \u00a0If the teacher wants to have the same interaction as in their classroom, there\u00a0 can be chat rooms, discussion boards, or interactive webinars. \u00a0There are hundreds of instructional and curriculum\u00a0designers\u00a0that have overcome all of the obstacles these teachers are running from.  Academics preach to be proponents of learning. \u00a0However it would appear that the educators are balking against learning how to &#8216;teach&#8217; in different ways. \u00a0This is a paradox that makes no sense. \u00a0We cannot continue to be public university elitists and not think about how to increase your student base while not decreasing\u00a0your\u00a0academic\u00a0value. \u00a0It is the obligation and the job of the academic departments to aid in figuring out how to do this; not fight against it.<\/p>\n<p><strong>4. There are companies to help; Find them<\/strong><\/p>\n<p>Numerous companies foresaw a need; \u00a0a need for companies that serve all facets of the Higher Education Industry. \u00a0These companies are now thriving and while most of the for-profit schools utilize some of their services, state schools and community colleges have begun to as well over the last few years. \u00a0If you are an educator and reading this &#8211; <strong><span style=\"text-decoration: underline;\">find a company to partner with that can help you<\/span><\/strong>. \u00a0 This is the only way you will stay competitive in the market and scale your school&#8217;s student base with no monetary risk to your school. \u00a0More importantly, these companies will not change your curriculum or requirements; your academic standard remains the same; these companies work with you to put your current curriculum online. \u00a0Companies like <a href=\"http:\/\/www.presidiuminc.com\/\">Presidium<\/a> and <a href=\"http:\/\/www.esm-sls.com\/\">ESM<\/a> are support companies with extensive call center and business process knowledge. \u00a0While slightly different (Presidium is huge with over 700 clients-many which are community colleges-and offers not only support services, but also technology services; ESM is well-known for their focus on state schools and business processes), both are experts in the student support industry. \u00a0They both have the business intelligence and operational expertise to manage thousands of calls at any one time. \u00a0A school cannot afford to support this.<\/p>\n<p>If you truly want to get in the game, there are then companies like <a href=\"http:\/\/www.colloquy360.com\/\">Colloquy<\/a> and\u00a0<a href=\"http:\/\/www.educationonlineservices.com\/\">Enrollment Online Services Corp (EOServe)<\/a>. \u00a0I refer to these as the &#8220;A to Z&#8221; solution. \u00a0 Both partner with schools and manage all aspects of their programs; marketing, enrollment, financial aid packaging, retention support, \u00a0their own LMS (learning management system) and even work with the academic departments to implement their curriculum online. \u00a0Again, the academics do not change. \u00a0EOServe works with historically black colleges and utilizes the eCollege Platform. \u00a0Colloquy is the only player in the market that does not standardize their solution and has a global\u00a0understanding\u00a0and international presence. \u00a0The relationship between these companies and the schools are\u00a0symbiotic. \u00a0They become the university; the relationship is transparent. \u00a0It is companies like this that every school should meet with.<\/p>\n<p>As the government is furiously seeking out ways to better our education system, we, as an educational community have a choice: \u00a0We can either fight their ideas of <a href=\"http:\/\/www.insidehighered.com\/news\/2010\/07\/26\/regs\">regulation<\/a> or we can be proactive and be proactive quickly, employing the methods above. \u00a0This is my challenge to the education industry; employ or test the methods listed above, even pick one or two to start. \u00a0You will not be disappointed and we, the industry, will continue to better lives \u00a0without the oversight of government regulations.<\/p>\n<div id=\"attachment_1444\" style=\"width: 138px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/i0.wp.com\/higheredcareercoach.com\/wp-content\/uploads\/2010\/08\/jamiefarrell.jpg\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1444\" class=\"size-full wp-image-1444 \" style=\"border: 1px solid black; margin: 3px;\" src=\"https:\/\/i0.wp.com\/higheredcareercoach.com\/wp-content\/uploads\/2010\/08\/jamiefarrell.jpg?resize=128%2C128\" alt=\"photo of Jamie Farrell\" width=\"128\" height=\"128\" \/><\/a><p id=\"caption-attachment-1444\" class=\"wp-caption-text\">Jamie Farrell<\/p><\/div>\n<p><strong><em>Jamie Nacht Farrell is the Owner at             \t              <a href=\"http:\/\/www.linkedin.com\/companies\/636877\/BizRelationsEDU?trk=pp_icon\">BizRelationsEDU<\/a>. <\/em><\/strong>Before becoming a consultant she served as VP of Marketing \/ Sales and Enrollment Services at             \t              <a href=\"http:\/\/www.linkedin.com\/companies\/51850\/Higher+Ed+Holdings+%2F+American+College+of+Education?trk=pp_icon\">Higher Ed Holdings \/ American College of Education, <\/a> in Business Development and Operations at             \t              <a href=\"http:\/\/www.linkedin.com\/companies\/40328\/Education+Connection+%28Kaplan+Inc%2E%29?trk=pp_icon\">Education Connection (Kaplan Inc.), <\/a>and as a\u00a0 Call Center Director at             \t              <a href=\"http:\/\/www.linkedin.com\/companies\/40328\/Education+Connection?trk=pp_icon\">Education Connection (Kaplan Inc.).<\/a> She began her career working in Admissions with <a href=\"http:\/\/portal.kaplan.edu\/\">Kaplan University.<\/a><\/p>\n<p>She is also a Top User on <a title=\"Jamie Nacht Farrell on Brazen Careerist\" href=\"http:\/\/www.brazencareerist.com\/profile\/jamie-nacht-farrell\" target=\"_blank\">Brazen Careerist<\/a>, where she earned a scholarship for being the most social user on that network.<\/p>\n<p>You can follow her on Twitter <a href=\"http:\/\/twitter.com\/EducationNut\">@EducationNut<\/a> and read her blog at <a title=\"BizRelationships Blog\" href=\"http:\/\/bizrelationships.wordpress.com\" target=\"_blank\">http:\/\/bizrelationships.wordpress.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The higher education industry is insane.  Our education system has been failing because we continue to employ the same methodologies that are not moving the country forward.  The definition of insanity is doing the same thing repeatedly and expecting different results.  It\u2019s time for the Higher Education Industry to stop being insane.  It\u2019s time for innovation.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[13],"tags":[57,62,92,100,295,369],"class_list":["post-1383","post","type-post","status-publish","format-standard","hentry","category-monday-morning-quarterback","tag-career-coach","tag-college","tag-for-profit-colleges","tag-higher-ed","tag-student-affairs","tag-university"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Another Four Things Higher Education Needs to Learn - Higher Ed Career Coach<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/higheredcareercoach.com\/another-four-things-higher-education-needs-to-learn\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Another Four Things Higher Education Needs to Learn - Higher Ed Career Coach\" \/>\n<meta property=\"og:description\" content=\"The higher education industry is insane. Our education system has been failing because we continue to employ the same methodologies that are not moving the country forward. The definition of insanity is doing the same thing repeatedly and expecting different results. It\u2019s time for the Higher Education Industry to stop being insane. 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