by sean@higheredcareercoach.com | Jun 22, 2011 | Career Skills, Higher Education, life purpose, Site News
Over the last five years, I’ve experienced a convergence of events in my personal life that drove me to consider the need to change my circumstances and with it, hopefully my personal and professional destiny. First I became a father. Then I learned that I have a neurological disorder, which affects my mobility and is aggravated by stress. Then I had a year where my whole staff hated me, and I couldn’t dig myself easily out of the personal and professional hole I found myself in. Then some things changed, and I was able to do so. Others were not able to, and chose to move on.
I took the next few years to redeem myself and to redouble my efforts to be an effective supervisor and mentor, and I feel that I was able to do so. I began researching options that would allow me to move on from Penn State and the first option was a doctoral program at the University of Georgia. I was invited to interview, but not admitted to the program. What little feedback I received amounted to the fact that I had expressed more practical than theoretical interests. It hurt at first, but I was eventually able to glean a lesson from the experience, move past it, and to start getting more specific about what other options I wanted to research.
It was a blessing in disguise, because in that exploration, I realized that my interests do not lie in the direction of teaching student development theory. I’m more interested in helping professionals understand effective practice, and effective professional involvement, so they can move forward in their careers with authenticity of purpose, and have satisfying (and balanced) careers and lives. Coming to Athens also made me realize how much I always wanted to live there, and how much better it would be for my family if I moved closer to both my parents in South Carolina, and my partner’s parents in Florida.
When I decided on pursuing coaching as a career choice, I initially wanted to do life and transition coaching for college students, and transition coaching for their parents, because I had been really troubled by Millennial students and their helicopter parents. I also had an interest in doing career coaching for persons working in higher ed, because I could have used it going into the field, and later as a supervisor and member of the central management staff for Residence Life at Penn State. I know for a fact that many of my staff (students and professionals) needed it, but that as a supervisor, I could only give them so much, because of the power differential involved in supervision. I believed that, as an experienced professional with a lot of great experience as a supervisor, as a candidate, and a member of search and interview committees, I had a unique set of gifts to put to work, and that by doing so, I could make a difference in the careers of many people. So I rolled the dice, left my job, and gambled that I would be able to pull together these convergent ideas into a coherent business concept.
In my mind, I have all the pieces tied together and it makes sense. But I haven’t explained it so well, and it’s clear that I need to, so that people won’t get confused or stay confused, because it’s not enough to explain the convergence, you have to explain the separate ideas before you show how they all come together. As a storyteller, I’ve always understood that. So I’m going to back up a little bit, as I have been doing so far this week, and tell you, as best I can, my story.
I’m not doing this so just to talk about myself. In putting forth my life examples, I’m hoping that you will relate, and see, in your circumstances, some parallels, and find some lessons you can apply to your life and career.
In every story, there are lessons worth finding and questions worth asking. And we can definitely learn more if we have some conversations. So please comment freely and share your story, ask questions, and tell me and your fellow readers your story and more about the points of convergence where you exist, operate, and feel most comfortable.
by sean@higheredcareercoach.com | May 13, 2011 | Interview Tips, Job Search
Phone interviews are known to create anxiety similar to that experienced by teenagers waiting for an answer from a potential prom date. Symptoms may include sweaty hands, shortness of breath, confusion about what to expect from the conversation, babbling, long pauses, tangents, and the complete loss of reasoning skills. How you handle the conversation once you answer the phone may even determine whether you go to the big dance.
10 Tips for Setting Aside Your Phone Interview Hang-ups
- Clean up. (Both yourself and the area where you will be while taking the call.) Take a relaxing bath or shower beforehand. You’ll feel better. Make sure the table or desk where you are taking the call is clean and organized. Be a little obsessive-compulsive: if you plan to refer to notes or your résumé, arrange them in the way you hope to refer to them. Use post-it notes or notes written in colored pen, or color-code text on the documents before you print them out. This is an occasion when over-compensating and over-organizing is easily forgiven, and when it’s okay to sequester yourself for a while and banish the cat and the kids from your immediate area.
- Dress up. You’ll feel more confident and professional. While your pajamas may be comfortable, they are not business apparel. Treat the interview like a business meeting. It is one-a sales meeting. Would you buy stock in a company from a guy in bunny slippers who hadn’t shaved that morning? Yeah, I wouldn’t, either.
- Stand up. Surely you’ve heard the term “thinking on your feet?” It refers to having the ability to speak extemporaneously in front of an audience. The phone interview is an improvisational dialogue, and you are center stage. You’ll feel more engaged, and standing will force you to stay engaged in the conversation. It may also give you more surface area to work with as you refer to your notes. You can tape your résumé, cover letter and notes up at eye level, and spread out talking points on a desk in front of you. You should get a headset (affiliate link) to allow you to move around and talk with your hands.Who doesn’t love that?
- Speak up. If your phone interview is with more than one person, you should expect it to be conducted over a speakerphone. This isn’t always the case, but if the screening committee is vetting multiple people in a short period of time, scheduling a room and doing several interviews at a time makes sense. Since you don’t have any idea whether they can hear you well, speak clearly (a headset with noise cancellation can help quite a bit with this), ask early on whether they can hear you, and pace yourself. If you are talking with five different people, you have five different approaches to taking notes, listening skills, and filtering out distractions. Get feedback early on and adjust your volume, tone, and pace as needed.
- Wait Up. (Sorry, bad grammar! I grew up in the South, and we “up” all sorts of terms. It drives my wife Sarah crazy, because she was raised near Detroit, and they say things like “wait” and “put that away” instead of “wait up” and “put that up.” She calls Coke “pop,” too, and well, that just ain’t right.) But, anyway…in this context, I mean pace yourself so you don’t lose your interviewer(s), pause periodically to take a breath, give them a second or two (or longer) to catch up. People comprehend after they hear and process. Allow them time for at least a little of both.
- Shut up. And by “shut up,” I mean “be comfortable with silence.” You’re allowed to process, too. You don’t have to immediately answer each question. If you need a second to process, ask for one. If you can’t answer a question, ask if you can move on and come back to it later. Most interviewers will understand, and appreciate the opportunities they’ll have to cover required ground. If they don’t get answers to some key questions, they may end up liking you, but having no basis for inviting you to campus over another candidate. Don’t let wordiness scuttle your candidacy. Do yourself a favor, and enjoy the silence.
- Listen up. Nervousness often compels people to spend too much time “in their head” rather than in the conversation. If you aren’t listening, you may be constructing the perfect argument to a question other than the one being asked. Listen actively and effectively.
- Finish up. Try to have a beginning, middle and especially an end to each of your major talking points. And plan a summary statement about why you are a good fit for the position, that will allow you to gracefully close out the interview and leave the screening committee feeling they have a good handle on who are as a person and about your viability as a candidate.
- Look up. In her wonderful Inaugural Poem “On the Pulse of Morning,” Maya Angelou wrote about having the grace to look up into the eyes of others to simply say “good morning.” There’s a powerful idea of kinship in that poem. It’s about greeting people warmly, appreciating our common bonds, and looking forward with hope. Do this, and you will likely have an open door and a friendly face or two on the other side if you ever cross paths again. Even if the interview didn’t go quite as planned, or you didn’t get the feedback you were hoping for (it’s hard to really know, without the visual cues you get from people’s facial expressions and body language), end the interview on a hopeful and cordial note. Sometimes an opportunity isn’t the right one, or a day just isn’t “your day.” You never know when the right opportunity will come up, or who will be on the other end of the phone line or interview table, when that opportunity arrives. End warmly and you will leave your options open.
- Follow Up. How to do this the right way was covered in this previous article. So please read it and use the advice in that post guide you as you keep tabs on your opportunities.
If you have an upcoming phone interview, good luck!
If you still aren’t ready, one of the services I offer are customized mock interviews. I use both common questions and some tailored to your specialty and level of experience. The interview usually takes about 30 minutes, and I record the mock interview and the feedback session which follows (30-45 minutes) and send you some personalized feedback and tips, as well as an .mp3 of the interview. Please contact me if you would like to learn more or schedule a mock interview.
