An Interview with Gist’s Greg Meyer – Part 2: Knowing Your Network Using Social CRM

Greg Meyer is the Customer Experience Manager at Gist. In part 2 of a 4-part interview with writer and career coach Sean Cook, Meyer talks about knowing more about your network, and figuring out what’s important, using Social CRM tools.

Obviously, my niche is career coaching, but I am also a small businessman, so I see the utility of Gist in both roles. How do you think Gist could be used by job seekers or small businesses to really gather information about their employers, partners or even their competition?

I think that, for a job seeker, it can really help you to see what is going on out in the marketplace, about either the individual you are dealing with in a hiring process, or to just get a better scope of what goes on in that business, how that brand communicates, and to be more knowledgeable, so you can start acting as if you work at that company already. If you can show them how you can contribute from day one, it is much more likely that they could easily imagine you in that job.

And as far as a small business owner, if you are keeping track of trends in an industry, and you want to tag all the relevant contacts you have in that industry, your competitors, suppliers and your customers, that Gist can definitely help you either to reach out or to them by amplifying them privately, or by amplifying them publicly by sending them out via Facebook and Twitter.

On the flip side of that, social media has done so much to deliver information to us quickly and affordably, but there are definitely days when I feel like I have so much information, it’s like I’m drinking from a fire hose. How do you think users can use Gist to keep from suffering from that information overload?

Well, I think the first thing they can do is go to Gist.Com and sign up for our e-mail digest. And that would allow them to get information about the people they care about once a day or once a week. We talk about sitting down for your morning coffee, that you might take 5 or 10 minutes every morning or maybe a couple of times a week, to go down a tag list or a list of all the people in your network, and try to find one or two or three that you’d like to reach out to personally. It can definitely help you do that.

I encourage my clients (both career clients and small business clients) to use social media for monitoring their presence and their reputation online. How do you see Gist or other Social CRM tools helping someone to do that?

Well, you know when people sign up for a new tool, they want to see “what does that tool know about me,” because I know most about what information is right about myself. So you can go in and actually the first contact that is built in Gist is your personal contact. You can find that at gist.com/people/me and you can go ahead and edit that contact if it is not quite right. It should mostly be right, but if it’s not quite right, you can edit that contact. You can learn more about how to edit the contacts of your friends, and understanding so far what’s out there, it’s really good at being able to scan the horizon and understand that there are mentions they are likely to see of you, and there are mentions they are not likely to see of you.

Next: Reputation Management and Social CRM

Article first published as An Interview with Gist’s Greg Meyer – Part 2: Knowing Your Network Using Social CRM on Technorati.